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Frequently Asked Questions

Frequently asked questions

Customer Service

Yes, we have members of our sales team capable of covering English, French and Polish.

We do not charge for our own lot traceable C of C's, but if you require a manufacturer’s C of C, there is a £10 charge per batch on the order.

Yes, we can provide you with a written or verbal quote.

Yes, please contact our sales office in the first instance.


All orders are generally acknowledged by email or post within 48 hours of receipt of the order. We have a customer service department who are happy to answer all order queries.

Orders can be scheduled according to your requirements. By agreement, orders can also be placed and called off as required.

We can usually cancel an order, although there is sometimes a cancellation fee. If however there is an exception clause on the acknowledgement, then we do not normally accept a cancellation.

Yes, we have recently launched our online store and are continually adding new ranges as they become viable.

No, we do not normally impose a minimum order value, however this may not apply if the product is traded back to back.

On account, most major credit cards and payments via PayPal.


We always endeavour to meet our customers requests, so please contact us with any requirements you may have and we will do our best to assist you.

Again, we will always endeavour to fulfil your request, but there may well be additional factors that control the flexibility we have.

This really depends on the product; we hold large stocks of product, so often we are quoting ex-stock; otherwise we are reliant on the supplier.

The delivery charges vary depending on the method of shipment and the value of the order. Please see our Carriage and Packaging page for further information.

Ex-stock items are usually despatched the same day that the order is placed.

Monday to Thursday - 2pm, and Friday - 1pm.

Most of our orders are sent out by an international courier or Royal Mail Signed For and our customer service department can either give you the tracking number or track it for you on your behalf.

Please contact our customer service department and they will look into the reason for non delivery for you.

Yes, you can arrange your own transport from Monday to Thursday between the hours of 8.30am and 5pm. Fridays: 8.30pm to 3.15pm.

Yes, orders can be collected in person from our goods inward department.

We can send small packets by post either by recorded delivery or by normal post, which is not trackable.

Yes, but with certain possible restrictions, please contact our sales office for clarification if you are based outside of the EU.


Please refer to our Terms and Conditions page for detailed information about returns.

Product Information

This depends on the product, so please consult our sales office for clarification.

Our website offers access to many detailed catalogues. If you cannot find the information you require there, our sales office will be happy to provide you with additional information.

We can supply 3D models for most Weald Electronics products, as well as for Souriau D38999 connectors. Please contact our sales office if you have a requirement.

Yes all of our products are brand new.

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