• Respond to customer sales enquiries in a timely manner whether via telephone, email, fax or quotation.

  • Interrogate the internal stock control system in order to quote on price and advise delivery timescales for items held in the Company’s stockholding.

  • To provide accurate, up-to-date information to customers in relation to products and parts.

  • To take sales orders from customers.

  • To liaise with internal functions such as Procurement, Sales Order Processing, Production Control and Assembly as necessary.

  • Source appropriate price and delivery options from external suppliers/manufacturers where necessary for franchised and non-franchised products.

  • To support the Company’s field-based sales representatives where required.

  • Maximise sales on related component accessories wherever possible.

  • Following up quotations where required.

  • Negotiate pricing terms as appropriate and in accordance with Company procedures.

  • To provide support with Sales Order Processing, especially covering for holiday/sickness periods.

  • To undertake other reasonable tasks, within known capabilities, in order to ensure the smooth running of the Department.


  • Previous work experience having been gained within a manufacturing/distribution environment offering a diverse product range, a distinct advantage.

  • Computer literate and familiar with stock control software/systems.

  • Excellent telephone manner.

  • Effective written and oral communication skills.

  • Good numeracy skills in order to calculate correct pricing of products and parts.

  • An appreciation of electro-mechanical components a distinct advantage.

  • A willingness to learn new skills quickly.

  • The ability to deliver excellent customer service and product knowledge.

  • Must be able to respond to pressure in a positive manner.

  • Flexible attitude and attention to detail with a strong emphasis on team work.

  • The ability to work unsupervised and on own initiative essential.

  • A positive, ‘can-do’ attitude.

  • The ability to achieve deadlines where necessary.

38¼ hours per week – 8.30 am to 5.15 pm Monday to Thursday and 8.30 am to 3.30 pm Friday’s with 45 minutes for lunch each day.

To apply, please forward CV to