SALES ADMINISTRATOR

DUTIES:

Sales Advisory:

  • Respond to customer sales enquiries in a timely manner whether via telephone, email or quotation.
  • Interrogate the internal stock control system in order to quote on price and advise delivery timescales for items held in the Company’s stockholding.
  • To provide accurate, up-to-date information to customers in relation to products and parts.
  • To take sales orders from customers.
  • To liaise with internal functions such as Procurement, Sales Order Processing, Production Control and Assembly as necessary.
  • Source appropriate price and delivery options from external suppliers/manufacturers where necessary for franchised and non-franchised products.
  • To support the Company’s field-based sales representatives where required.
  • Maximise sales on related component accessories wherever possible.
  • Following up quotations where required.
  • Negotiate pricing terms as appropriate and in accordance with Company procedures.

Sales Order Processing:

  • To process incoming sales orders as per the Company’s quality procedure.
  • To ensure any related quotes/paperwork are attached to the order.
  • If order has been submitted without obvious assurance of price and/or availability, then obtain the same from the supplier(s).
  • To ensure that Customer’s Terms and Conditions are fully understood and are adhered to, if acceptable.
  • To ensure that customer delivery/invoice address is accurate.
  • To ensure all part numbers and prices from customer order(s) correspond with data held on the Company’s computer system.
  • To check stock availabilities for all parts required and select accurate delivery date(s).
  • To print customer acknowledgements in accordance with Company procedures.
  • To compare/check data from customer order confirmation with data held on the computer system.
  • Action amendments to sales orders where appropriate.
  • Ensure workload is managed and that all orders received are cleared on the same day wherever reasonable to do so.
  • To undertake other general job-related duties, within known capability, as and when required to ensure the department is adequately staffed.

General:

  • To undertake other reasonable tasks, within known capabilities, in order to ensure the smooth running of the Department.

SKILLS, KNOWLEDGE AND BEHAVIOURS:

  • Previous work experience in the roles of sales advisor and sales order processing having been gained within a manufacturing/distribution environment offering a diverse product range, a distinct advantage.
  • Good organisational skills and attention to detail is essential.
  • Must be computer literate in order to access Company systems.
  • Excellent telephone manner.
  • Effective written and oral communication skills with the ability to communicate with people at all levels.
  • Good numeracy skills in order to calculate correct pricing of products and parts.
  • Flexible and adaptable to change with a strong emphasis on team work. A willingness to learn new skills quickly.
  • The ability to deliver excellent customer service and product knowledge.
  • Must be able to respond to pressure in a positive manner.
  • The ability to work unsupervised and on own initiative essential.
  • Positive and enthusiastic attitude.  Show initiative to solve problems.
  • The ability to achieve deadlines where necessary.
  • Must possess own transport due to work location.
     

38¼ hours per week – 8.30 am to 5.15 pm Monday to Thursday and 8.30 am to 3.30 pm Friday’s with 45 minutes for lunch each day (although some flexibility will be considered).

To apply, please forward CV to sam@fclane.com